Abuja, Nigeria – Stanbic IBTC has issued a formal apology to Comrade Christian Agbo following a troubling incident at its Garki, Abuja branch, where he faced difficulties accessing the bank due to the absence of a wheelchair ramp. This incident, which was brought to public attention on “X” (formerly Twitter), highlights the challenges persons with disabilities (PWDs) face in accessing essential services in Nigeria.
In response to the complaint, Stanbic IBTC’s representatives swiftly engaged with Agbo to address the matter. The bank expressed regret over the experience, emphasizing that it strives to provide services rooted in respect, dignity, and inclusivity.
“It is unfortunate that this commitment was not reflected during your recent visit to our Garki branch,” the statement from the bank read. “The absence of a wheelchair ramp, which caused delays in completing your transaction, is regrettable and will be addressed by our management.”
Stanbic IBTC also revealed that the branch previously requested permission from the property owners to install a wheelchair ramp, but the request was denied. However, following renewed discussions, the property owners have now agreed to the installation of a wheelchair ramp at the branch’s entrance, complementing the existing ramp at the ATM area.
The bank stressed its ongoing efforts to foster inclusivity and ensure accessibility across its nationwide network. “Currently, 110 out of our 130 branches are equipped with wheelchair-accessible ramps and other facilities,” the bank explained. “We aim to make this standard across all branches.”
Stanbic IBTC acknowledged that the use of temporary ramps at some branches had not been effective, citing the challenges posed by the size and design of their security doors. Nevertheless, the bank pledged to improve its facilities to ensure a seamless experience for all customers, including those with disabilities.
“We sincerely apologize for the inconvenience caused and are committed to creating a barrier-free environment for our customers with diverse abilities,” the statement concluded. “We hope to serve you better in the future and appreciate your patience and continued patronage.”
This incident has sparked discussions about the need for greater accessibility in public spaces and institutions across Nigeria. Many are calling for stronger enforcement of disability rights laws to ensure PWDs have equal access to essential services without discrimination or delay.
As the conversation around inclusion continues, all eyes will be on Stanbic IBTC to see how quickly and effectively the promised changes are implemented.
